Terms & Conditions

Last updated: 18 November 2025

Welcome to Sugar&Crumb! These Terms & Conditions outline how you can order, purchase and enjoy your gluten-free treats from my small bakery. By placing an order, you agree to the terms below — they’re here to keep everything clear, fair and running smoothly.

If you have any questions at all, please email me at info@sugarandcrumbgf.com.

1. Who We Are

Sugar&Crumb is a gluten-free baking business run by:

Name: Jessica O'Leary
Business address: Ponthir, South Wales, NP18 1PD
Email: info@sugarandcrumbgf.com
Website: https://www.sugarandcrumbgf.com/

2. Products & Allergens

All products sold on Sugar&Crumb are made in a dedicated gluten-free kitchen.

Please read each product description carefully before ordering.

Allergen and ingredient information can be found here:
https://www.sugarandcrumbgf.com/allergen-info

If you have allergy concerns or intolerances, please get in touch before placing your order.

3. Ordering

You can place an order through the website using the checkout system. Once completed, you’ll receive an order confirmation email.

Orders may be cancelled or refused if:

  • A product is out of stock

  • Payment fails or appears suspicious

  • Incorrect information is provided

  • I am unable to fulfil your order (a refund will be given)

4. Pricing & Payments

All prices are shown in GBP (£) and include all applicable taxes.

Payments are processed securely via [Stripe/PayPal/Squarespace Payments].
Your payment details are never shared with me.

Prices may change at any time, but confirmed orders won’t be affected.

5. Delivery & Collection

Weekly Ordering & Dispatch Schedule

To keep everything fresh and consistent, orders follow this weekly schedule:

  • Orders Open: Tuesday

  • Baking Day: Wednesday

  • Dispatch Day: Thursday (via DPD Next Day)

Orders placed after Tuesday will automatically move to the following week’s bake and dispatch.

This ensures every treat is baked fresh and reaches you as quickly as possible.

Delivery – DPD Next Day

All postal brownie boxes are sent via DPD Next Day.

Once dispatched on Thursday, parcels typically arrive on Friday.

Important notes:

  • Tracking information is provided directly by DPD.

  • “Next Day” refers to the day after dispatch, not the day after ordering.

  • Courier delays may happen during busy periods, strikes or severe weather.

Once parcels are handed to DPD, delivery times are outside my control — but I’ll always do my best to help.

Collection (if offered)

If collection is available, details will be confirmed by email.
Please collect on time, as treats are perishable and cannot be held for extended periods.

6. Cancellations & Refunds

Cancellations

Because all products are fresh, baked to order and perishable, the standard 14-day cooling-off period does not apply (Consumer Contracts Regulations, Section 28).

You may cancel an order only if:

If preparation has begun, cancellations and refunds aren’t possible.

Refunds

Refunds may be offered if:

  • Your order arrives damaged

  • Your order does not arrive

  • I make an error with your order

Please contact me within 24 hours of delivery, including photos where relevant.

Refunds cannot be given for:

  • Change of mind

  • Disliking a flavour

  • Incorrect delivery information entered at checkout

  • Courier delays after dispatch

  • Orders not collected on time

Your statutory rights are not affected.

7. Shipping Issues

If DPD delays your parcel, I will support you in resolving the issue, but cannot be held responsible for delays outside my control.

If the delay means your treats are no longer safe to consume, please contact me so we can agree a fair solution.

8. Food Safety & Storage

Please store brownies and treats as advised on each product page.

Once delivered, you are responsible for storing items safely and appropriately.

9. Intellectual Property

All images, branding, written content and product descriptions belong to Sugar&Crumb and may not be reused or reproduced without permission.

10. Limitation of Liability

Sugar&Crumb is not liable for:

  • Allergic reactions where allergens were clearly listed

  • Improper storage after delivery

  • Courier delays

  • Losses caused by incorrect address details provided by you

My total liability will not exceed the value of the order placed.

11. Privacy & Cookies

Personal data is handled according to my Privacy Policy and Cookie Policy.

[Link to Privacy Policy]
[Link to Cookie Policy]

12. Changes to These Terms

These Terms may be updated occasionally. The version displayed on the website at the time of ordering is the version that applies.

13. Contact

For order questions or support, please email:
📧 info@sugarandcrumbgf.com